Cancellation and refund policy

1. What you pay for

• Coach SA is software sold monthly, in rand, by card through Stitch, one month at a time (nothing renews by itself). Prices are shown in the app before you pay.
• Professional plans run from R399 to R1,049 a month in total, depending on the service type and the number of active clients. Personal plans cost R179 (Nourish or Train) or R269 (Complete) a month.
• Your clients' payments to you (session packs, coaching fees) are between you and them. Coach SA doesn't take or refund those.

2. Free trials

• New accounts get a free trial: 14 days for professional plans and 7 days for personal plans. No card is needed.
• Nothing is charged when a trial ends. You only pay if you choose to subscribe.

3. Cancelling a subscription

• Payments through Stitch or Yoco cover one month and don't renew by themselves, so there's nothing to cancel: if you don't pay for the next month, your plan simply ends. If you have an automatic PayFast subscription from before, cancel it in the app or email us.
• After cancelling you keep access until the end of the month you've already paid for. Your records stay and can be exported.
• There are no cancellation fees and no minimum term.

4. Refunds

• Charged in error. If you're charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect amount in full.
• Changed your mind. If you paid for a month and contact us within 7 days without having used the paid plan since, we'll refund that payment in full.
• Service not working. If a fault on our side stops you using Coach SA for a significant part of a month and we can't fix it, contact us and we'll refund the affected part of that month.
• Otherwise, monthly payments aren't refunded for the part of a month you didn't use; cancelling stops the next payment instead. Moving to a bigger plan never loses you money: unused paid days on the old plan are added to the new one as extra days.
• Free months from invite rewards or the dice roll have no cash value and can't be refunded.
• Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

5. How to ask for a refund

• Email officialcoachingsa@gmail.com from the email address on your account. Include the date and amount of the payment and the reason.
• We reply within 2 business days. Approved refunds go back to the card or account you paid with, through Stitch, usually within 5 to 10 business days depending on your bank.

6. Contact us

Questions about a payment? Contact officialcoachingsa@gmail.com.