Terms of use

1. The service

Coach SA helps personal trainers manage clients, session packs, bookings, programmes and payment requests, and gives clients a private page to train, track progress and pay. It also includes a food diary. We may improve, change or remove features over time.

2. Health and safety

Coach SA is not medical advice. Programmes, exercise guides, challenges and calorie targets are general information. Check with a doctor before starting a new exercise or eating plan, especially if you are pregnant, injured, or have a medical condition. Stop if something hurts and tell your trainer. Food values and photo estimates are approximate.

Trainers are responsible for the training they prescribe and for working within their qualifications and insurance.

3. Accounts

• Give accurate details and keep your password private. You're responsible for activity on your account.
• You must be 18 or older to create an account, or have a parent or guardian's consent.
• Client pages work through a private link. Keep it to yourself; anyone with the link can see the page.

4. Trainers' responsibilities

• You're the responsible party under POPIA for your clients' information. Only add people who have agreed to be your clients, keep their details accurate, and delete them when you no longer need their information.
• Your clients' payments go directly to you (by EFT, cash or your own Yoco account). We are not part of that transaction and don't handle refunds or disputes between you and your clients.
• Your session packs, prices and cancellation rules are your own. Make sure your clients know them.
• Only send WhatsApp messages your clients would expect from you.

5. Plans and payments

• New professional accounts (online coach, personal trainer or hybrid coach) get one free 14-day trial on the plan size they choose, with no card needed. Changing service type or plan size during the trial doesn't restart it. After it, new coaching work is paused until you pay for a plan. Your records are kept and can be exported, and nothing is charged unless you subscribe.
• Nourish, Train and Complete come with one shared free 7-day trial, no card needed. After it you return to Free Tracker unless you subscribe. These are self-guided app plans: no human coach reviews your plan.
• Professional plans are a total monthly price for one professional operator and a set number of active clients (3, 10, 100 or unlimited), with the media storage shown on the plan. They are not charged per client, and your clients don't pay Coach SA. Extra free months can only be earned through invite rewards (section 6a) or the dice roll (section 6b).
• Coaches can use Coach SA free with 1 active client for as long as they like; if a trial or paid plan ends with more, the longest-standing client stays active and the others are archived (their history is kept and they can be reactivated on a paid plan). Paid plans are paid through our payment partners (Stitch or Yoco), one month at a time; nothing renews by itself, and we remind you before your month ends. Upgrades start when paid, with unused paid time added as extra days. If you don't pay for the next month, you keep access until the end of the month you've paid for.
• Prices are in rand and shown before you pay. We'll give you notice before any price change.
• Cancellations and refunds are covered by our cancellation and refund policy.

6. Fair use

Don't use Coach SA to break the law, harass anyone, send spam, upload harmful content, or try to access other people's information or break the app.

You may not copy, scrape, resell or reverse-engineer Coach SA, its design, its food database, its programmes, exercise guides or challenges, or use them to build a competing product. Automated access (bots, scrapers) is not allowed without our written permission.

6a. Invite rewards

• Share your invite link. When 5 coaches (online coaches, personal trainers or hybrid coaches) and 5 people on a personal plan (Nourish, Train or Complete) who joined with your link are on a paid plan, you get one month free. Every further 5 + 5 earns another month.
• The free month is added to your plan automatically (or to your free trial if you're not paying yet). It has no cash value and can't be exchanged for money.
• People you invite must be real, separate people or businesses. Fake or duplicate accounts don't count, and we may remove rewards earned that way.
• You only see how many people joined and paid, never their names or details.

6b. Roll a 6, next month free

• Every successful monthly payment for a Coach SA plan (professional plans and the Nourish, Train and Complete personal plans) gets one roll of a six-sided die. Annual plans and once-off add-ons don't roll.
• The roll is made by our server the moment your payment is confirmed, so every payment has the same 1 in 6 chance. Opening the roll only shows you the result.
• Roll a 6 and you can claim your next month of the same plan free. To claim, share a public Instagram feed post or Reel about Coach SA that tags @coachingsa_com, then paste its link in the app within 30 days.
• We check every post by hand. It must be public, posted by you after your win, and tag @coachingsa_com. Each post can be used once. Stories can't be checked, so they don't count.
• Once approved, a month is added to your plan, at no charge. If we can't approve a post we'll tell you why, and you can send another link before the claim date.
• There's no cash alternative and a win can't be transferred. If the payment that earned the roll is refunded or reversed, the win falls away.
• Coach SA may change or end this promotion at any time; wins rolled before then will still be honoured.
• To check a claim we keep your Instagram username and the link you send, together with the roll.

7. Your content, and who owns Coach SA

You own the information and programmes you put into Coach SA. You let us store and display it only to run the service for you.

We own Coach SA: the app and website, their code, look and design, text, food database, exercise guides, programme templates, challenges, nutrition and check-in methods, and other built-in content. These are protected by copyright and, where applicable, trade mark law. Coach SA™, the Coach SA name and the Coach SA logo and app icon are our trade marks. You may not use them, or anything confusingly similar, for your own product, business name, domain or social media account without our written permission. Using Coach SA gives you a personal, non-transferable right to use the service under these terms; it doesn't give you ownership of any part of it.

8. Availability and liability

We work hard to keep Coach SA running and your data safe, but we can't promise it will always be available or error-free. Keep your own records of important payments. To the extent the law allows, we aren't liable for indirect losses, lost income, or injuries from training. Nothing in these terms limits rights you have under the Consumer Protection Act or other South African law that can't be excluded.

9. Ending your use

You can stop using Coach SA at any time. We may suspend accounts that break these terms. When an account closes, we delete its information as described in the privacy policy.

10. Changes and law

We may update these terms. If changes are important, we'll tell you in the app before they apply. South African law governs these terms.

11. Contact

Questions? Contact officialcoachingsa@gmail.com.